Apr
29
Don’t let GNP (Geographic Number Portability) leave your business stranded
April 29, 2010 | Tagged Internet Solutions, VOIP | Leave a Comment
On the 22nd April 2010, ICASA formally announced the implementation of fixed-line number portability in South Africa, including single number porting and not blocks of 1,000 and 10,000 as was previously the case. “This is a fantastic move for South Africa’s telecommunications industry and really does make good inroads into our deregulation roadmap,” says Wayne Speechly, General Manager for Voice Solutions at Internet Solutions (IS).
Now, both businesses and consumers are able to port their existing fixed line number range to one of the many providers in the market – allowing South Africans further freedom of choice in fixed-line telecommunications. “In future, Telkom does not need to play any role in terminating inbound calls for organisations, and thus there is no need to have any PSTN infrastructure installed into the incumbent operator as both inbound and outbound calls can be facilitated through an alternative provider. That is where the value proposition of alternative voice providers like Internet Solutions really starts to match up,” says Speechly.
Jan
3
Mr. Delivery callcentre
January 3, 2010 | Tagged Callcentre, client service, Mr Delivery | 5 Comments
I have always had a really professional experience with the Mr. Delivery call-centre but Donald Jackson apparently didn’t.
If you get a chance you should read his account of his experience dealing with Mr. Delivery – it sounds like it left a really bad taste in the mouth – excuse the pun.
Personally I am quickly getting to the point where I refuse to deal with callcentres – I want to be able to deal with real people with the authority and ability to answer my questions straight away. While call centres may be able to help businesses deal with large numbers of clients, maybe they would be better off focusing on better relationship building.
Post your comments below on your experiences dealing with the Mr. Delivery callcentre.
Dec
11
BCSgroup brings Seacom to Teraco
December 11, 2009 | Tagged Data centre | Leave a Comment
Major national converged telecoms solutions companies chooses vendor neutral data centres to ensure total network independence with the best global interconnect. BCSgroup, a major provider of corporate network and telecommunications solutions to South African enterprises for over thirty years, announced today that it will colocate key servers and connectivity infrastructure in Teraco’s vendor neutral data centre facilities in Cape Town and Johannesburg. This allows BCSgroup to take advantage of absolutely free choice of interconnect with local and international telecoms service providers to give the company a spring-board to build its business in Sub-Saharan Africa.
BCS has big plans. By 2012 it aims to be the largest converged telecommunications provider in Southern Africa, with high-capacity points of presence (PoPs) across the SADC countries, connecting them to its PoPs in South Africa and the UK. BCSgroup has an ECNS license with a national network and, through its partner IBS, has secured access to 20 STM-1 circuits (20×155Mbps) on the Seacom cable. BCS is one of the earliest adopters of long term contracts to secure low cost international bandwidth in the Southern African region.
Dec
11
Welcome
December 11, 2009 | Tagged Callcentre, Corporate Wellness, Human Resources, recruitment, Skills development | Leave a Comment
One of the sectors which Rival Industrial is aiming to expand its presence is the delivery of corporate wellness solution into the callcentre industry.
This sector is a growing sector in South Africa and we are using this blog to discuss news and developments in the sector to help us best understand industry needs.
We look forward to interacting with various role players in the sector and exchanging news and views with industry professionals.
For further information on our corporate wellness offering for the callcentre environment please visit www.rival.co.za or mail sales@rival.co.za
Regards,
Marc Ashton
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