Jan

3

Mr. Delivery callcentre

January 3, 2010 |  Tagged , , | 5 Comments

I have always had a really professional experience with the Mr. Delivery call-centre but Donald Jackson apparently didn’t.

If you get a chance you should read his account of his experience dealing with Mr. Delivery – it sounds like it left a really bad taste in the mouth – excuse the pun.

Personally I am quickly getting to the point where I refuse to deal with callcentres – I want to be able to deal with real people with the authority and ability to answer my questions straight away. While call centres may be able to help businesses deal with large numbers of clients, maybe they would be better off focusing on better relationship building.

Post your comments below on your experiences dealing with the Mr. Delivery callcentre.

Dec

11

BCSgroup brings Seacom to Teraco

December 11, 2009 |  Tagged | Leave a Comment

Major national converged telecoms solutions companies chooses vendor neutral data centres to ensure total network independence with the best global interconnect. BCSgroup, a major provider of corporate network and telecommunications solutions to South African enterprises for over thirty years, announced today that it will colocate key servers and connectivity infrastructure in Teraco’s vendor neutral data centre facilities in Cape Town and Johannesburg. This allows BCSgroup to take advantage of absolutely free choice of interconnect with local and international telecoms service providers to give the company a spring-board to build its business in Sub-Saharan Africa.

BCS has big plans. By 2012 it aims to be the largest converged telecommunications provider in Southern Africa, with high-capacity points of presence (PoPs) across the SADC countries, connecting them to its PoPs in South Africa and the UK. BCSgroup has an ECNS license with a national network and, through its partner IBS, has secured access to 20 STM-1 circuits (20×155Mbps) on the Seacom cable. BCS is one of the earliest adopters of long term contracts to secure low cost international bandwidth in the Southern African region.

Read more

Dec

11

Welcome

December 11, 2009 |  Tagged , , , , | Leave a Comment

One of the sectors which Rival Industrial is aiming to expand its presence is the delivery of corporate wellness solution into the callcentre industry.

This sector is a growing sector in South Africa and we are using this blog to discuss news and developments in the sector to help us best understand industry needs.

We look forward to interacting with various role players in the sector and exchanging news and views with industry professionals.

For further information on our corporate wellness offering for the callcentre environment please visit www.rival.co.za or mail sales@rival.co.za

Regards,

Marc Ashton