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Local data and lead generation specialists CG Consulting has warned that the IT industry is facing increased economic pressure with companies struggling to gain momentum in the short business periods between school holidays. Global sporting events will certainly also disrupt business in all sectors, especially the rugby and cricket world cup events.

CG Consulting is a strategic marketing firm that helps companies build a sales pipeline and has introduced a solution with new improved opportunities to market products, quickly and effectively, in order to increase sales revenues.

The Company’s sales and marketing director Louise Robinson says the year has hardly kicked off and the April holidays are looming. “We have merely come out of one long holiday and we are already going into the next, how can businesses survive with only nine selling months in the year.”

She says the answer is for companies to outsource their sales efforts for quick results. “All the sales people need to do is the actual sale, we do all the cold calling. Imagine receiving a list of qualified appointments in your inbox. This is a reality with CG Consulting’s service offering.”

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On the 22nd April 2010, ICASA formally announced the implementation of fixed-line number portability in South Africa, including single number porting and not blocks of 1,000 and 10,000 as was previously the case. “This is a fantastic move for South Africa’s telecommunications industry and really does make good inroads into our deregulation roadmap,” says Wayne Speechly, General Manager for Voice Solutions at Internet Solutions (IS).

Now, both businesses and consumers are able to port their existing fixed line number range to one of the many providers in the market – allowing South Africans further freedom of choice in fixed-line telecommunications. “In future, Telkom does not need to play any role in terminating inbound calls for organisations, and thus there is no need to have any PSTN infrastructure installed into the incumbent operator as both inbound and outbound calls can be facilitated through an alternative provider. That is where the value proposition of alternative voice providers like Internet Solutions really starts to match up,” says Speechly.

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I have always had a really professional experience with the Mr. Delivery call-centre but Donald Jackson apparently didn’t.

If you get a chance you should read his account of his experience dealing with Mr. Delivery – it sounds like it left a really bad taste in the mouth – excuse the pun.

Personally I am quickly getting to the point where I refuse to deal with callcentres – I want to be able to deal with real people with the authority and ability to answer my questions straight away. While call centres may be able to help businesses deal with large numbers of clients, maybe they would be better off focusing on better relationship building.

Post your comments below on your experiences dealing with the Mr. Delivery callcentre.

Major national converged telecoms solutions companies chooses vendor neutral data centres to ensure total network independence with the best global interconnect. BCSgroup, a major provider of corporate network and telecommunications solutions to South African enterprises for over thirty years, announced today that it will colocate key servers and connectivity infrastructure in Teraco’s vendor neutral data centre facilities in Cape Town and Johannesburg. This allows BCSgroup to take advantage of absolutely free choice of interconnect with local and international telecoms service providers to give the company a spring-board to build its business in Sub-Saharan Africa.

BCS has big plans. By 2012 it aims to be the largest converged telecommunications provider in Southern Africa, with high-capacity points of presence (PoPs) across the SADC countries, connecting them to its PoPs in South Africa and the UK. BCSgroup has an ECNS license with a national network and, through its partner IBS, has secured access to 20 STM-1 circuits (20x155Mbps) on the Seacom cable. BCS is one of the earliest adopters of long term contracts to secure low cost international bandwidth in the Southern African region.

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One of the sectors which Rival Industrial is aiming to expand its presence is the delivery of corporate wellness solution into the callcentre industry.

This sector is a growing sector in South Africa and we are using this blog to discuss news and developments in the sector to help us best understand industry needs.

We look forward to interacting with various role players in the sector and exchanging news and views with industry professionals.

For further information on our corporate wellness offering for the callcentre environment please visit www.rival.co.za or mail sales@rival.co.za

Regards,

Marc Ashton

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