Jan
3
Mr. Delivery callcentre
January 3, 2010 | Tagged Callcentre, client service, Mr Delivery | 5 Comments
I have always had a really professional experience with the Mr. Delivery call-centre but Donald Jackson apparently didn’t.
If you get a chance you should read his account of his experience dealing with Mr. Delivery – it sounds like it left a really bad taste in the mouth – excuse the pun.
Personally I am quickly getting to the point where I refuse to deal with callcentres – I want to be able to deal with real people with the authority and ability to answer my questions straight away. While call centres may be able to help businesses deal with large numbers of clients, maybe they would be better off focusing on better relationship building.
Post your comments below on your experiences dealing with the Mr. Delivery callcentre.
Comments
5 Comments so far
Advurt Sign Up
R100 Airtime, Cash or
MXit Moolah every month!
FREE Sign-Up!
First Name
Surname
Username
Email Address
Password
Cell Number
Date of Birth
Signing Up...
Impressively I believe the head of Mr Delivery (who is apparently based in Australia) has already sent through a written apology to Donald.
Over the years the term call center has become a buzz word for so many industries, from telesales, people setting up appointments, in some cases even receptionists.
What a lot of companies refuse to realise is the first impression clients get lies in the people employed in the call center.
I have worked in many of them. The motivation of the staff varied from great to indifferent.
Management is normally prepared to pay thousands for mangement staff to go to seminars and workshops, and they are not cheap either; but neglect to send the front line staff, in the call center; the very people who can make or break your business.
Yup – our business has been involved in developing some preliminary programs which assess the suitability of people to work in a call-centre from a sensory perspective (ability to work in close proximity to people, ability to work in noisy environment etc.)
The call-centre managers were always keen to be sent on presentations on the theory behind it but when push came to shove it was cheaper to simply replace staff with the lowest common denominator (skills wise) than to pre-assess candidates before they insert them into the callcentre
Some things defy belief eh? Like…how long are you going to leave your “About” page with the defaul Wordpress text active for?
I just wanted to learn more about the writer of this blog
Hahah touche – Brendon I will update our “About” page this evening.
We had a nice bio until the platform got knocked offline a coupla weeks back and I haven’t yet updated it – Will sort it out ASAP
The page is operated by Rival Industrial – we are the owner of the Bundublog.com platform and we do some corporate wellness solutions including for the Callcentre industry.
Thanks for the feedback – if you want to bomb us a mail send it webmaster@rival.co.za